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**Blacknode Ltd — eidolonhub.com**
Last updated: May 2026
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This website is operated by **Blacknode Ltd**, registered in England and Wales.
– Website: https://eidolonhub.com
– Contact: [email protected]
– Support: [email protected]
When we refer to “we”, “us” or “our” in this policy, we mean Blacknode Ltd.
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When you create an account or purchase a module, we collect:
– Name and email address
– Billing information (processed by Stripe — we do not store card details)
– Order history and license keys
– IP address at time of purchase (for fraud prevention)
This data is necessary to fulfil your order, deliver your license, and provide customer support. The legal basis is **contract performance** (Art. 6(1)(b) GDPR).
When you activate an Eidolon module, our licensing system collects:
– A hardware fingerprint (anonymised identifier derived from your machine)
– License key and activation date
– Number of active machines on your license
This data is stored on Cloudflare D1 (EU/US infrastructure) and is used solely to validate your license. We do not use it for marketing or profiling. The legal basis is **contract performance**.
If you consent via the cookie banner, we use Google Analytics to collect anonymised usage data (pages visited, time on site, browser type). This data is processed by Google LLC and subject to their privacy policy. The legal basis is **consent** (Art. 6(1)(a) GDPR).
If you contact us by email, we retain your correspondence to provide support and improve our service. We do not add you to any mailing list without explicit consent.
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Eidolon software runs entirely on your hardware. We do not collect:
– Any data from your conversations with AI models
– Any content you generate (images, videos, music, text)
– Telemetry or usage statistics from installed software
– Your location beyond what is necessary for tax compliance
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We share data only with the following third parties, where necessary to operate our service:
| Provider | Purpose | Data shared |
|———-|———|————-|
| **Stripe** | Payment processing | Name, email, billing address |
| **Cloudflare** | CDN, DNS, license storage | IP address, license data |
| **Google Analytics** | Website analytics (if consented) | Anonymised usage data |
| **WooCommerce / Automattic** | Ecommerce platform | Order and account data |
We do not sell your data to any third party. We do not use your data for advertising.
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Cloudflare and Google operate infrastructure in the US and other countries. Where data is transferred outside the UK/EU, appropriate safeguards are in place (Standard Contractual Clauses or equivalent mechanisms).
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| Data type | Retention period |
|———–|—————-|
| Account and order data | 7 years (UK legal requirement for financial records) |
| License and activation data | Duration of your license + 2 years |
| Support correspondence | 3 years from last contact |
| Analytics data | 26 months (Google Analytics default) |
| Cookie consent records | 1 year |
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Under UK GDPR and EU GDPR, you have the right to:
– **Access** the personal data we hold about you
– **Rectify** inaccurate data
– **Erase** your data (subject to legal retention obligations)
– **Restrict** processing in certain circumstances
– **Data portability** — receive your data in a machine-readable format
– **Object** to processing based on legitimate interests
– **Withdraw consent** at any time (where processing is based on consent)
To exercise any of these rights, contact us at **[email protected]**. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the **Information Commissioner’s Office (ICO)** at ico.org.uk (UK residents) or your local data protection authority (EU residents).
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For full details of the cookies we use, please see our cookie-policy.
You can manage your cookie preferences at any time via the cookie settings link in the footer.
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We implement appropriate technical and organisational measures to protect your personal data, including:
– HTTPS encryption on all pages
– Stripe’s PCI-DSS compliant payment processing (we never see or store card details)
– Cloudflare DDoS protection and secure infrastructure
– License keys generated with cryptographic randomness
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Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
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We may update this policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
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For any privacy-related questions or requests:
**Blacknode Ltd**
Email: [email protected]
Website: https://eidolonhub.com